Emotional Intelligence

Emotional intelligence consists of a range of fundamental skills that allow you to confidently respond to people and changing situations.

Managing the way you respond to events and your ability to communicate effectively is essential for leaders of organizational change, and for managing personal change.

Don't think of emotional intelligence as just another theory. The skills are practical and are the basic ingredients of effective leadership and personal resilience to change.

On this page you'll find answers to your questions about emotional intelligence, such as:

  1. What is emotional intelligence? (EQ)
  2. What does EQ contribute to managing change?
  3. How can I measure if I'm emotionally intelligent?
  4. How do I build and develop my ability to be emotionally intelligent?

EQ has a particular history and development based on sound research and is much more than a trend of "soft skills" being applied to leadership and individuals.

What does EQ have to do with managing change?


If you can create awareness of the way you respond to life events, such as change, and manage your response to the event you're well on your way to effectively managing change.

It's not what happens that matters but how you respond to it that really counts.

EQ gives you the ability to distinguish between the event that happens, and the way you respond to it. Simply being aware of your response means you can make changes that benefit you.

Being emotionally intelligent is the underlying structure - the scaffolding - that supports effective responses to events, people...and change.

So, what does it mean to be emotionally intelligent?

Popularised by Daniel Goleman in 1995 the theory emphasises the importance of awareness, control and management of our emotions and the emotions of other people.

These skills are recognised as central to success in leadership and to your ability to manage life's curve balls - often defined as change.

Being emotionally intelligent includes the following abilities:

  • Self Awareness: The ability to recognise and understand feelings and emotion, and
  • The ability to understand your responses to situations and other people’s actions.
  • Self-Management: The ability to choose how we think, how we feel, the actions we take, and to motivate ourselves; also known as self-regulation.
  • Social Awareness: The ability to recognise and understand the feelings and emotions of others.This includes skills in empathy.
  • Relationship Management: The ability to express your emotions and to communicate effectively.

These skills can be learned - and used well can help you manage change and achieve success in life.

Take an EQ test to discover your strengths and areas requiring development.

Emotional Intelligence

Why do people refer to Emotional Intelligence as "EQ"?

"EQ" refers more specifically to the term "Emotional Quotient", but both EQ and EI are used interchangeably to refer to Emotional Intelligence.

Your Emotional Quotient, or EQ, is a measure of your emotional intelligence, just as IQ, or Intelligence Quotient, is a measure of your intellectual intelligence.

Isn't EQ just pop psychology?

EQ entered popular psychology in 1995 when Daniel Goleman published "Emotional Intelligence: Why It Can Matter More Than IQ". Soon after this Time Magazine published an article on the subject as well. These two events brought EQ firmly into the public arena.

In his book Goleman draws on decades of research which gives EQ a solid foundation.

The history of EI research goes back to the 1970's and includes the work of Howard Gardner, Peter Salovey, John Mayer, Reuven Bar-On, and others.

Research has produced useful theory and concepts on which the practice of EQ is built. These include:

  • Multiple intelligences
  • Interpersonal communication
  • Emotional quotient
  • Emotional development
  • Social intelligence, and
  • Emotional resilience.

Benefits of EQ

Time Magazine notes that, in the corporate world, personnel executives hold the opinion that IQ gets you hired, but EQ gets you promoted. The benefits of being emotionally intelligent contribute to personal success in business and all other spheres of life.

The development of leadership in all areas of life, but particularly in business, is an important benefit of EQ. The ability to manage personal responses to change and to build resilience to change are vital in ensuring leader and manager effectiveness.

How does EQ help to manage change?

Change often involves a shift away from the safety of our comfort zone.

As humans we enjoy routine, but can be thrown when this routine is threatened and we need to change. This is true at work and in our personal lives.

In the workplace and in our personal lives being emotionally intelligent is an essential component to building resilience for mental health and successfully managing change.

Emotionally intelligent leaders and managers are also able to help others manage difficult change.

EQ contributes to effective change management:

  • by developing emotional maturity
  • by increasing social intelligence
  • as a tool to avoid or manage relationship problems
  • by improving interpersonal communication
  • by helping to manage emotions
  • as a method of coping with stress
  • by influencing leadership styles
  • by helping leaders make business decisions about change
  • by supporting managers, supervisors and staff in the workplace
  • by effectively managing resistance to change.

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Next steps:

Practical ideas to improve your self awareness

Develop your self regulation and self management skills

Find out how social awareness adds to your EQ.

Relationship management: an essential EQ ability.

› Emotional Intelligence

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