What is change management?
Definition ⇠ You are here
If you're looking for a single definition of change management you're going to get frustrated. It just doesn't exist!
What you will find are a wide variety of definitions that define change and change management.
At best, they're short and easy to understand. At worst they're complicated in-depth academic definitions.
have to read a lot of information to find a change management
definition that meets your needs. I know because I've done it!
you time I've added the best of what I've found on this page. As you
read you'll see that definitions emphasise different aspects of change
management but they all make similar points in different ways.
Why are there so many definitions?
reason for so many definitions of change management is that 'change management' is a term used to describe change at both the individual and
For example, the term Change Management is used to describe:
- The task of managing change;
- An area of professional practice;
- A body of knowledge (consisting of models, methods, techniques, and other tools); and
- A control mechanism (consisting of requirements, standards, processes and procedures).
Nickols, F (2010). Change Management 101: A Primer
(.pdf document: 526.24KB)
Change Management is also used to describe the process of following change in computerised systems,
logging best practices or system upgrades, for example.
My focus on
this page is to define change management as it relates to people's
experience and the organizational process.
My favorite definition...
A useful definition of change management that I use is:
'the coordination of a structured period of transition from situation A to
situation B in order to achieve lasting change within an organization'.
(BNET Business Dictionary)
There may be a better change management definition out there but I use
this one because it fits with my KISS principle - you know, Keep It Short and Simple.
That helps me remember it, and it makes sense when you read it. You
don't have to read it five times and then nod your head knowingly even
though you don't get it. It just makes sense.
The best definitions I've found...
To help you in your search for a definition of change management here are others I've found to be useful:
The systematic approach and application of knowledge, tools and
resources to deal with change. Change management means defining and
adopting corporate strategies, structures, procedures and technologies
to deal with changes in external conditions and the business
SHRM Glossary of Human Resources Terms, www.shrm.org.
Change management is the process, tools and techniques to
manage the people-side of business change to achieve the required
business outcome, and to realize that business change effectively within
the social infrastructure of the workplace.
Change Management Learning Center
Change Management: activities involved in (1) defining and instilling
new values, attitudes, norms, and behaviors within an organization that
support new ways of doing work and overcome resistance to change; (2)
building consensus among customers and stakeholders on specific changes
designed to better meet their needs; and (3) planning, testing, and
implementing all aspects of the transition from one organizational
structure or business process to another.
...a systematic approach to dealing with change, both from the
perspective of an organization and on the individual level...proactively
addressing adapting to change, controlling change, and effecting
Case Western Reserve University
Change management is a systematic approach to dealing with
change, both from the perspective of an organization and on the
Prosci's definition of change management
Find a definition of change management
The organized, systematic application of
the knowledge, tools, and resources needed to effect change in the people who will be impacted by it.
The systematic management of a new business model integration into an
organization and the ability to adapt this change into the organization
so that the transformation enhances the organizational relationships
with all its constituents.
Change Management: the process, tools and techniques to
manage the people-side of change processes, to achieve the required
outcomes, and to realize the change effectively within individuals,
teams, and the wider systems.
Change management is a structured approach to transitioning individuals,
teams, and organizations from a current state to a desired future
state. The current definition of Change Management includes both
organizational change management processes and individual change
management models, which together are used to manage the people side of
Minimizing resistance to organizational change through involvement of key players and stakeholders.
Change management is a style of management that aims to encourage
organizations and individuals to deal effectively with the changes
taking place in their work.
English Collins Dictionary
As you search for a definition of change management be aware of the
different contexts in which the term is used so that you find a change
management definition that fits your needs.
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What Is Change Management?
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