Emotional intelligence consists of a range of fundamental skills that allow you to confidently respond to people and changing situations.
Managing the way you respond to events and your ability to communicate effectively is essential for leaders of organizational change, and for managing personal change.
Don't think of emotional intelligence as just another theory. The skills are practical and are the basic ingredients of effective leadership and personal resilience to change.
On this page you'll find answers to your questions about emotional intelligence, such as:
EQ has a particular history and development based on sound research and is much more than a trend of "soft skills" being applied to leadership and individuals.
If you can create awareness of the way you respond to life events, such as change, and manage your response to the event you're well on your way to effectively managing change.
It's not what happens that matters but how you respond to it that really counts.
EQ gives you the ability to distinguish between the event that happens, and the way you respond to it. Simply being aware of your response means you can make changes that benefit you.
Being emotionally intelligent is the underlying structure - the scaffolding - that supports effective responses to events, people...and change.
Popularized by Daniel Goleman in 1995 the skills of emotional intelligence emphasize awareness, control and management of our emotions and the emotions of other people.
These skills are recognized as central to leadership success and to your ability to manage life's curve balls - the challenges of life that often include change.
Being emotionally intelligent includes the following abilities:
These skills can be learned - and used well can help you manage change and achieve success in life.
Take an EQ test to discover your strengths and areas requiring development.
"EQ" refers more specifically to the term "Emotional Quotient", but both EQ and EI are used interchangeably to refer to Emotional Intelligence.
Your Emotional Quotient, or EQ, is a measure of your emotional ability, just as IQ, or Intelligence Quotient, is a measure of your intellectual ability.
EQ entered popular psychology in 1995 when Daniel Goleman published "Emotional Intelligence: Why It Can Matter More Than IQ". Soon after this Time Magazine published a cover story on the subject as well. These two events brought EQ firmly into the public arena.
In his book Goleman draws on decades of research which gives EQ a solid foundation.
The history of EI research goes back to the 1970's and includes the work of Howard Gardner, Peter Salovey, John Mayer, Reuven Bar-On, and others.
Research has produced useful theory and concepts on which the practice of EQ is built. These include:
Time Magazine notes that, in the corporate world, personnel executives hold the opinion that IQ gets you hired, but EQ gets you promoted. The benefits of being emotionally intelligent contribute to personal success in business and all other spheres of life.
The development of leadership in all areas of life, but particularly in business, is an important benefit of EQ. The ability to manage personal responses to change and to build resilience to change are vital in ensuring leader and manager effectiveness.
Change often involves a shift away from the safety of our comfort zone.
As humans we enjoy routine, but can be thrown when this routine is threatened and we need to change. This is true at work and in our personal lives.
In the workplace and in our personal lives being emotionally intelligent is an essential component to building resilience for mental health and successfully managing change.
Emotionally intelligent leaders and managers are also able to help others manage difficult change.
EQ contributes to effective change management:
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